FAQ
Frequently Asked Questions
We’ve answered some of the questions customers ask most often below. If you cannot find the information you need, please contact our customer support team at support@gselvarplym.com.
For any order-specific request, please provide your Order Number (for example, 015SHOP-1218) and the email address used for the order so that we can assist you more efficiently.
Ordering & Payments
Q: How can I use a discount code?
A: You can enter your promotional code during checkout when paying through PayPal or by credit/debit card.
To redeem a discount:
- Choose the item you would like to purchase and select “Add to Cart.”
- Open your cart and select “PAY WITH DEBIT/CREDIT CARD” to continue to checkout. This checkout option supports both PayPal and card payments.
- Locate the discount-code field:
- Mobile: Select “Show order summary” and enter your code.
- Desktop: Enter the code in the designated field on the right side of the checkout page.
- Once the discount has been accepted, complete your payment using PayPal or your preferred credit/debit card.
Q: Which payment options are available?
A: We support several secure payment methods, including:
- PayPal
- Visa
- MasterCard
- American Express (AE)
- Diner’s Club
- Major debit and credit cards
- Apple Pay
- Google Pay
Q: What is the shipping charge?
A: Our standard worldwide shipping fee is $5.99 USD. Depending on the destination and any active promotional offers, the final shipping amount may differ.
The applicable shipping charge will always be shown at checkout before you complete payment.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes. We provide worldwide shipping.
As an international business, we use a network of fulfillment locations. Your order may be dispatched from the facility that offers the most practical shipping route to your delivery address.
Q: How long should delivery take?
A: After your order has been processed and shipped, delivery generally takes approximately 10–20 business days.
Q: Where can I find my tracking information?
A: Once your package has been dispatched, we will send a shipment confirmation email with the tracking number.
You can use the tracking number to follow your package through services such as 17track.net.
Q: Why has my tracking status not changed?
A: Tracking updates may take 24–48 hours to appear after shipment. It is also normal for tracking activity to pause temporarily while a package is being transferred between carrier facilities.
Q: Why did my order arrive in multiple packages?
A: Orders containing several products may be fulfilled from different locations to help speed up delivery. As a result, items from the same order may be shipped separately.
Each shipment will have its own tracking number, which will be provided by email.
Order Changes & Cancellations
Q: Can I update my delivery address, name, or phone number?
A: Address and contact-detail changes must be requested as soon as possible.
Please email support@gselvarplym.com immediately and provide:
- Your Order Number (for example,
071SHOP-112938) - Your Order Email
- The complete and corrected shipping details
We will do our best to make the requested change provided that your order has not yet entered shipment processing.
After the package has shipped, shipping information can no longer be modified.
Q: Can I change an item after placing my order, such as the size, color, or quantity?
A: These requests are also time-sensitive. Contact support@gselvarplym.com as soon as possible and include:
- Your Order Number (for example,
071SHOP-112938) - Your Order Email
- The exact change you are requesting
We can only make adjustments while the order remains outside the fulfillment process.
Q: Is it possible to cancel an order?
A: Cancellation is available only before the order has been dispatched.
A handling fee may apply to an approved cancellation. Once the order has shipped, it cannot be canceled.
Issues After Delivery
Q: My package arrived damaged. What should I do?
A: Please contact support@gselvarplym.com and send us:
- Your Order Number
- Clear photos or video of the damaged product(s)
- A photo of the shipping label on the package
This information allows our team to review the issue and determine the appropriate solution.
Q: What should I do if the product has a defect or quality problem?
A: Email support@gselvarplym.com with:
- Your Order Number and Order Email
- A description of the issue
- Clear photos or video showing the defect
Q: What happens if I received the wrong item or an item is missing?
A: Please email support@gselvarplym.com with:
- Your Order Number and Order Email
- A photo of the incorrect item, or a list of the missing products
Our team will review the order and assist with the issue.
Account & Order Notifications
Q: I did not receive my order confirmation. What should I do?
A: First, check your spam, junk, or promotional folders.
If you still cannot find the confirmation email, contact support@gselvarplym.com and provide the name and email address you believe were used when placing the order.
We will locate the order and resend the confirmation when possible.
Q: Why have I not received my tracking number yet?
A: Tracking details are normally issued 1–2 business days after your order has been processed.
If this period has already passed, check your spam or junk folder first. You may then contact our support team for further assistance.