Return Policy
Last Updated: July 25, 2025
Introduction
This policy explains the requirements and procedures applicable to claims involving damaged, defective, or incorrectly delivered merchandise. Customers are encouraged to review the following terms before completing a purchase.
1. General Return Policy
All purchases are final. We do not accept standard returns or exchanges.
Exceptions may be considered only when an order is confirmed to involve a qualifying product defect, damage that occurred during delivery, or an item that was sent incorrectly, subject to the requirements outlined in this policy.
2. Damaged, Defective, or Incorrect Merchandise
We take product quality seriously. Customers who receive merchandise that is damaged, defective, or different from what was ordered must follow the claim process below.
Claim Period:
Please inspect your order promptly after delivery. Any report involving damage, a product defect, or an incorrect item must be submitted to our support team within 7 days of the delivery date.
Information Required:
All claims must be sent to support@gselvarplym.com and should contain:
- Your Order Number (e.g.,
015SHOP-1218) and the email address connected to the order - A clear explanation of the issue
- Relevant photos or video showing the damage, defect, or incorrect merchandise
Claim Review:
Once received, our support team will review the information provided. The appropriate outcome will be determined on an individual, case-by-case basis and may, at our discretion, include a replacement item, partial refund, or full refund.
3. Refund Processing
Where a partial or full refund has been approved, the refund will be returned through the original payment method used for the purchase.
Please allow approximately 7–12 business days for the funds to appear on your account statement. The actual posting date may vary depending on the customer's bank or payment provider.
4. Replacements and Exchanges
We do not provide product exchanges.
A replacement may be offered only when a submitted claim concerning a damaged or defective item has been reviewed and approved in accordance with the terms of this policy.
5. Returns Sent Without Authorization
We are unable to accept responsibility for merchandise sent back without prior approval from our support team.
Customers should not return any item unless our team has specifically provided return instructions.
Unauthorized packages will not qualify for a refund or replacement and may be discarded without further notice.
6. Contact Us
Questions concerning this policy or requests to submit a product claim should be directed to support@gselvarplym.com.
For faster assistance, please include your Order Number (e.g., 015SHOP-1218) and the Order Email associated with your purchase.