Shipping Policy

Last Updated: July 25, 2025

Shipping Policy

Thank you for choosing to shop with us. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Our aim is to provide clear expectations throughout the delivery process.

1. Order Processing

Orders are generally prepared and shipped from our fulfillment facilities within 3 business days after the order is placed.

This timeframe includes order verification, product inspection, packaging, and handoff to the appropriate shipping carrier.

Orders submitted on weekends or public holidays will begin processing on the next available business day.

2. Shipping Rates & Delivery Estimates

After an order has been dispatched, the expected transit period is:

  • Estimated Transit Time: 10–20 business days
  • Worldwide Shipping Fee: $5.99 USD per order

When processing time is included, the overall estimated delivery period is approximately 13–23 business days.

These timeframes are estimates and may vary depending on the destination and carrier conditions.

3. Shipping Delays

Please understand that stated delivery times are estimates and cannot be guaranteed.

Circumstances outside our direct control may affect delivery, including:

  • Customs inspections, clearance, or other border procedures
  • Carrier interruptions, transportation issues, or network delays

We appreciate your patience when circumstances beyond our control affect the expected delivery schedule.

4. Tracking Your Shipment

Once your order has been shipped, you will receive a shipping confirmation email containing the applicable tracking number.

Shipment progress can be checked through:

Please allow several business days after receiving the shipping confirmation for the carrier's tracking information to become active or display new updates.

5. Multiple-Parcel Orders

When an order contains several products, the items may be fulfilled and shipped separately from different locations.

This approach may allow individual products to be processed and delivered more efficiently.

Each parcel will have its own tracking number, and a separate shipment confirmation email will be issued for each package.

6. Changes to an Order

Requests to change shipping details or product information are highly time-sensitive.

Changes should be requested before shipment processing begins, and we strongly recommend contacting our support team as soon as possible, preferably within 12 hours of placing your order.

Please email us with:

  • Your Order Number (e.g., 071SHOP-123331) and Order Email
  • A clear explanation of the requested change

Although we will make reasonable efforts to accommodate your request, changes cannot be guaranteed once fulfillment processing has started.

7. Failed Delivery Attempts

If a delivery cannot be completed, the carrier will generally hold the parcel at a nearby facility.

Customers should use the tracking information to contact their local carrier and arrange either another delivery attempt or collection.

We are not responsible for packages returned because of an incorrect address supplied by the customer or because the package was not collected within the carrier's required timeframe.

8. Tracking Delays & Status Checks

Tracking activity may occasionally pause while a parcel is traveling through the carrier network.

As a general guideline, if your tracking record shows activity within the previous 7 days, the shipment should still be considered in transit.

When no tracking event has appeared for more than 7 consecutive days, please contact our support team so we can assist.

9. Lost or Stolen Packages

When there have been more than 7 consecutive days without tracking activity and you believe the shipment may be lost, please contact us.

We will contact the carrier and request an investigation.

If the carrier confirms that the parcel has been lost in transit, we will arrange a replacement shipment at no additional cost.

Please note that our shipping responsibility does not cover parcels whose tracking status has been confirmed as “Delivered.”

We are not responsible for packages that are subsequently lost or stolen after confirmed delivery to the shipping address provided by the customer.

10. Shipping Coverage & Fulfillment Locations

Shipping Destinations:
We provide worldwide shipping. In the uncommon situation where our logistics partners cannot deliver to a particular country or region, we will notify the customer and work toward an alternative arrangement.

Shipping Origins:
Depending on the product and destination, orders may be fulfilled from facilities located in the United States, Canada, Australia, or the European Union, or may ship directly from one of our manufacturing partners.

11. Important Shipping Conditions

By completing a purchase, you acknowledge and agree to the following:

  • Delivery Estimates: Shipping and delivery periods are approximate and are not guaranteed. Delays resulting from customs, carriers, or other circumstances beyond our control are not our responsibility.
  • Duties & Taxes: Customers are responsible for customs charges, import duties, taxes, and other fees imposed by the relevant authorities. Such charges are not included in the product price or standard shipping fee.
  • Address Information: Customers are responsible for providing a complete and accurate delivery address. We are not responsible for parcels delayed, lost, or returned because of inaccurate or incomplete address information.
  • Confirmed Delivery: Once the carrier marks an order as successfully delivered, our responsibility for the shipment ends. We are not liable for packages lost or stolen after confirmed delivery.

For questions concerning shipping or delivery, please contact support@gselvarplym.com.

To help us locate your order quickly, please include your Order Number (e.g., 031SHOP-1938) and the email address used to place the order.